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Call us for all your car needs! 410-551-4006

AUTO SERVICE PLUSSevern Patch

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • Jasper
  • ASE (Automotive Service Excellence)
  • ATRA
  • IDENTIFIX
  • ALL-DATA
  • ATSG
  • Amsoil
  • BG Products
  • WIX Filters
  • Moog Chassis Parts
  • Motorcraft
  • FRAM Oil Filters
  • Severn Patch
  • Car Care Aware

Testimonials

  • Really great experience. My transmission blew up the other day & the closest place is Dorsey transmission. I went and spoke to Jack and he was just amazing. He was kind and very resourceful. I was very pleased! Also spoke to his shop foreman Rick was very helpful on what was going to take place had transmission repaired and was very satisfied.
    -John S.

  • I've been dealing with Jack for over 20 years from a simple oil change to replacing a heater core Its nice to have a mechanic that doesn't try to sell you something you don't need. My vehicle is older so Jack watches the mileage and lets me know what needs to done and when . It's a nice experience to deal with Jack. I have referred several co-workers to Jacks shop and they have all told me they would use him again. I would highly recommend Jack and Dorsey Transmissions great people and excellent service.
    -William N.

  • Had my clutch swapped here. They did a great job and at a good price. Their customer service is also awesome.
    -Jarett H.

  • The only place I'll take my cars in Maryland. Customer service is great and the work is just as good. They have helped my family in multiple situations and have a good sense of humor about our terrible car luck.
    -Clayton G.

  • I've been using dorsey for about 4 years now. They've always been honest and upfront. I've had them service German and Japanese autos. Top notch. If they can't do the work they'll tell you instead of ripping you off. These guys are great
    -Kenneth M.

  • Worked with Rick - he is very helpful and takes pride in his work. With the professionalism and service I received, I will most certainly be back! I thought the prices were reasonable as well.
    -Justin V.

  • This has become the only place I will take my cars for service. They are friendly, helpful, do quality work and are very reasonably priced. They work with you and really care and take care of the customer. I cannot recommend them enough. Just something to keep in mind is that everyone else knows they are a great shop so it can take a day or two for them to get your car back to you. They're just that busy. I consider it a good thing and a sign of how good the place is. I cannot recommend them enough!
    -Erik C.