Dorsey Transmission Home

Customer Testimonials

Being an hour away from home and needing help, they
made me feel relaxed not at their mercy. They took the
time to show me what was needed and why. After I got
home I recommend this repair shop for all the ladies out
there.
Sue Bentz from Dundalk, Maryland

I felt good from the moment I walked into the office. Very
straight forward folks with no long talks. Just good old
fashioned service with a smile. I was told I needed a
transmission from a large transmission shop in the area.
They repaired my transmission with a sensor on my
engine. It was NOT a transmission repair at all and now
my engine even runs better. GREAT HONEST SERVICE.
Michael Harrison from Severna Park, Maryland

Jack and his crew are that of a dying breed. They are
actually very honest mechanics!! Jack has not only
diagnosed 2 very highly difficult problems to both of my
sons cars, but fixed them both. One of the cars Jack fixed
more than 3 years ago and the car NEVER had the
problem again. He was not even sure if that was the
problem so he did not charge us for it. The 2nd car and
most recent again Jack would not take any money for his
time or labor just because he was not sure of the
solution. That was more than 3 weeks ago and my son
has not experienced the problem again. I would
recommend or any one of his employees a call!! Thanks
for everything Jack!! Phyllis Carullo Phyllis Carullo from
Columbia Maryland

No one looks forward to dropping a few grand for a
transmission. As a former mechanic, I had high
expectations for customer service and getting a good
value for my money. I was extremely pleased with the
service and value. In the present economy, it is not
uncommon for repair facilities soaking you for unneeded
repairs and parts. Jack, the owner, took my car for a long
test drive to diagnose the problem for free and gave me a
more than fair estimate on the spot. The big name stores
can't compete with this kind of service. Three days later, I
picked up my minivan and it drove better than it ever has.
They replaced everything as they said they would and put
updated parts to improve the reliability and driveability of
the vehicle. I would recommend anyone with automatic
transmission problems, to check Dorsey Transmission
out first before going with one of those big name chain
stores.
Paul Casale from Fort Meade

In an age when customer service is cookie cutter and
impersonal, where everything is a chain, a real mechanic
shop is a breath of fresh air. I've been to the other places:
The Pep Boys, Midas' and Aamcos. Sometimes out of
necessity and sometimes out of laziness. You know what
they all have in common? They can all care less about
YOUR car or truck. They're going to change the oil or fix
the transmission on ten more cars just like yours after
they finish rushing your car or truck out of the shop. Not
Dorsey. A stand alone shop all too rare nowadays on the
American landscape. We take all of our vehicles there for
everything. I have a rare Ford Lightning. My pride and joy
(as far as possessions go). Dorsey not only rebuilt the
transmission on it, but tweaked it until it shifted better
than ever. I was so satisfied with the work, I had them
install a new exhaust system when the stock system
needed to be replaced (much to the dismay of anyone
lining up next to me at the track). They exercise patience
and skill and truly love what they do. Forgotten arts in a
drab world of garbage customer service and low
expectations. We're lucky to have them here in Maryland
and I give nothing less than my highest recommendation.
Chad from Severn

Repair technicians and management realize that our auto repair customers are the most valued asset of our auto repair shop.
We are always happy to receive testimonials from shop customers and equally happy to share their feedback with you!